Hello Alice | Ruby Star Society | Chatty Garden Lipstick

We work to package your order up both beautifully and securely. We want your item(s) to arrive safely so that you can enjoy it immediately. Here are some details on what to expect during the ordering process.

PROCESSING TIME: 

We strive to cut, wrap & have your package out the door within two business days. If you need your order sooner, just drop us an email at hello@littlefabricshop.com and we will do whatever we can to get the order to the post office ASAP.

MAIL CARRIER:  

We use the United States Post Office for U.S. orders and DHL and UPS for orders outside the U.S.

SHIPPING:  

We currently ship domestically to all 50 United States. We also ship internationally to Canada, Mexico, European Union, British Virgin Islands, Japan, South Korea, US Virgin Islands, Puerto Rico, and US Minor Outlying Island. Shipping rates are based on USPS, UPS & DHL pricing.

U.S. SHIPPING RATES:

PRE-ORDERS: 

This is a great way to receive popular fabric collections as soon as they are available. Pre-ordered fabric will be shipped as soon as it arrives. If ordering additional fabrics that are available now, all fabrics will be held until this fabric collection arrives. If currently available fabric is needed sooner, it must be ordered separately. These arrival times are estimates from our fabric distributor and not guaranteed delivery dates. If you have any questions regarding the status of your order, please let us know.

PAYMENTS: 

We accept all major credit cards and PayPal.

PAYMENT CENTER: 

Payments from our shopping site are processed by either Shopify Payments or PayPal. The following credit cards can be used through Shopify Payments: VISA, MasterCard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay. Little Fabric Shop does not see or capture any credit card information. All payment transactions are processed separate from Little Fabric Shop.

SSL SECURE CERTIFICATE:  

Payments are SSL Secure certified. Details on this encrypted certification can be found at: https://www.ssl.com/faqs/faq-what-is-ssl/

DECLINED PAYMENTS:  

Check to make sure you have entered the correct credit card information. If you continue to have your payment declined, another form of payment will be needed. Any questions regarding a declined payments should be directed to your credit card company or with PayPal.

PAYMENT SYSTEM FRAUD ALERTS:

While extremely rare, the Shopify payment processing system may tag an order as a Potentially Fraud payment or as a Fraud Payment. If your order is flagged as a Potentially Fraud payment, we will require another form of payment to fill your order. If your order is flagged as a Fraud payment, we will cancel your order and reimburse you completely. As the payment collection system is separate from Little Fabric Shop, you will need to contact your credit card company for any information on why this is happening.

TAXES, DUTIES, & OTHER FEES:

State sales tax is collected and paid by Little Fabric Shop for all orders in the United States. Any duties, tariffs, fees, or taxes required for orders outside the United States is the responsibility of the buyer. Little Fabric Shop includes the Harmonized System (HS) code and Country of Origin information on all international orders as required by the European Union. Please contact your local tax authority for any additional information.

INTERNATIONAL CUSTOMERS:

Please be aware that your country may have additional VAT, Import, and Custom’s fees. As noted above, any duties, tariffs, fees, or taxes required for orders outside the United States is the responsibility of the buyer. The customs department in your country may require you to pay import fees when you receive your package. Please note, that international shipping can take up to 40 days even with express shipping as a result of delays in customs processing. 

CANCELLATION POLICY:  

All orders can be cancelled, however, you must contact us immediately. Just send us an email to hello@littlefabricshop.com to begin the cancellation process. We work to ship quickly. Once the item is cut and in the mail, we are not able to cancel the order. We appreciate your understanding.

CHANGES TO ORDER:  

We can easily adjust your order as long as your order has not been cut & shipped. Please send us an email immediately to hello@littlefabricshop.com to discuss changes to your order.

RETURNS:  

All cut fabric-by-the-yard and pattern & booklet sales are final. All other items may be returned within 30 days of the purchase date. You must contact us at hello@littlefabricshop.com and receive a return authorization number. All returns require this return authorization number. The return shipment is paid for by the customer and must be postmarked within 30 days of order date. Return items are required to be in the same cut and condition as sold. Patterns are non-refundable. There is no refund for postage. We recommend checking the contents of your package(s) immediately upon arrival to confirm that everything is in order. Please note that refunds or exchanges cannot be processed after 30 days from the date of purchase.

DIGITAL PATTERN DOWNLOAD PROCESS:  

Once order is completed, you will receive an email with a link to download your digital pattern. This link is good for 30 days from day of purchase. You must download your digital pattern within this 30 day window. After 30 days, the pattern will no longer be available.

SHIPPING POLICY:

All shipments are through the US Postal Service, UPS or DHL and are tracked. If a package is lost or damaged in shipping, please contact us. While we are not able to control this event, we do understand how frustrating and disappointing this can be. If your package is marked delivered by the postal service, we will not be held liable for missing packages. You will need to work with your post office and mail carrier to resolve this.

We are not responsible for shipping delays once the package enters the mail service. We will work with you closely to monitor any shipping issues. We appreciate your understanding in this matter as we have zero control over mail delivery or additional information beyond tracking information provided by USPS, UPS or DHL. Thank you.

SHIPPING ADDRESS:  

Please make sure your shipping address is correct. We ship directly to the address you provide in your order. In the event your order is returned to us, don’t worry - we can certainly reship it to a different address. Once the shipping invoice is paid, we'll get it back in the mail for you immediately.

DAMAGED ITEMS:  

If USPS damages your item, please contact us at hello@littlefabricshop.com within 3 business days so we can work with you and the post office in resolving this. A photo of the damaged box and item(s) is very helpful in this process. 

MISSING ITEMS:  

If an item is missing or sent incorrectly, we will straighten this out. Just send us a note to hello@littlefabricshop.com within 3 business days so we can quickly correct any errors.

OUT OF STOCK ITEMS:  

If an item is out of stock, send us an email to hello@littlefabricshop.com and we'll start a conversation to see if we can order or make it for you.

ORDERED ITEM BUT NOW OUT OF STOCK:  

From time to time our online and physical inventory do not match. If an item you ordered is no longer available, we will communicate via email or phone (if phone number provided). We will use our hello@littlefabricshop.com email address so please allow for order communication. We will let you know what is missing and offer substitute items. If we do not hear back from you after 24 hours, we will reimburse you for the out of stock item.

Here is a little bit of information that we get asked about and thought you might want to know. If you don't find what you're looking for, just send us a note to hello@littlefabricshop.com and we'll get your question answered!

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COLORS & PHOTOS:  

Every effort is made to show our products in the most accurate colors as possible. We use both the stock photos from our suppliers as well as our own photos. Because monitors will vary, there may be discrepancies between the online photos and the actual product.

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COPYRIGHT:  

All images, text, and marketing material on this site are owned by Little Fabric Shop. These materials cannot be copied, reproduced or shared without written permission from Little Fabric Shop. Email us at hello@littlefabricshop.com to request permission. All non-Little Fabric Shop material is used with permission from the photograph's owner. Permission to reproduce these images must be requested from them directly. The Little Fabric Shop operates under the laws of the State of Michigan and the United States of America.

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PRIVACY POLICY:  

We do not sell or share your information with any 3rd party. Any data collection is done to process, ship, and pay for your order. All newsletters and marketing campaigns are "Opt In" only. If you are receiving any unwanted information from us please unsubscribe or contact us at hello@littlefabricshop.com to be removed from these communications.

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FABRIC WASHING INSTRUCTIONS:  

All fabric washing instructions are directly from the fabric manufacturer. This information appears on the item ordering page.

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NEWSLETTER:  

YES!! We have a Newsletter. Sign up in the box at the bottom of our website to stay up-to-date on all our new fabrics, projects, tutorials, events and sales.

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PAYMENT CENTER:  

Payments from our shopping site are processed by either Shopify Payments or PayPal. The following credit cards can be used through Shopify Payments: VISA, MasterCard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay. Little Fabric Shop does not see or capture any credit card information. All payment transactions are processed separate from Little Fabric Shop.

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SSL SECURE CERTIFICATE:  

Payments are SSL Secure certified. Details on this encrypted certification can be found at: https://www.ssl.com/faqs/faq-what-is-ssl/

Yardage Cutting Information:

Fabric can be ordered by either individual fat quarters or by continuous yardage in half yard increments from the drop-down menu above.

For example: Quantity 1 = 0.5 yard | Quantity 2 = 1 yard | Quantity 3 = 1.5 yards | Quantity 4 = 2 yards 

Each Half Yard Measures 18" x 43"/44"

General Fabric Size Information:

The width of most of the fabric in this shop is 43"/44". We do, however, have larger sized fabrics. All fabric sizing is indicated in the Product Information section of each fabric item page.

Specialty Cut Information:

Mini Charm Square: 2.5" x 2.5"

5" Stacker -or- Charm Square: 5" x 5"

Jelly Roll: 2.5" x 44" strips

Jolly Bar: 5" x 10"

Layer Cake: 10" x 10"

Fat Eighth: 9" x 21"

Fat Quarter: 18" x 21"

Half Yard: 18" x 44"

Remnant & Scrap Bundles: These fabrics come pre-cut, with full details about each bundle provided in the product description.